iPrimal BOT is an automated chat script that will allow your customers the ability to ask a question and recieve an instant response. This may be used as a stand alone scrip, or be embedded into an existing script. It's easily customisable and easy to use. iPrimal BOT only requires you to add a word and response in the administration area. It's possible to add/edit/delete entries as well. It's free, so why not try it out? :)