Sage Support is a web based support system for efficiently managing visitor questions. The ticketing system organizes questions by categories. The knowledge base publishes answers to common questions. Features include unlimited tickets, articles, and staff; email and RSS subscriptions; and 100% fully customizable ASP source.
All these features are included in site settings menu. You can control whether email should be sent or not, enable/disable attachments, define your custom attachment types etc.
Site Settings.
Email Settings.
Ticket Settings.
Attachment Settings.
Admin can view voting report for technician.
Admin can set send emails.
Admin can add/edit and view technicians, can define permissions like admin panel access ,cross technicians tickets support, assign categories etc. News:
you can post news from admin panel based on permission news can be viewed by technician/users.
Knowledge base:
you can create unlimited knowledge base with categories and articles.
GKNHelpdesk solution that aims evaluating, directing, tracking, reporting and restoring the customer tickets which include complaints and requests, strengthens communication between you and your customer, determines standart techniques to meet requests and arises the efficiency of your employees. General Features ; Unlimited department, user and support operator. Viewing related solution from F.A.Q database before sending the ticket. Attaching files to tickets. ASPEMAIL, ASPUPLOAD. ASP, MYSQL. GKNHelpdesk does not require DLL OR ACTIVEX. Free FTP setup.
ASPTicket is an ASP/ACCESS support ticket system designed with the web host in mind. Users can submit tickets listed by priority as well as update them. Ticket management is carried out through a browser based back end.
Bring your support department into the 21st century with Ultimate HelpDesk Billing, a feature packed web based support application for providing technical assistance and increasing customer satisfaction by eliminating unthreaded emails, phone calls and faxes. As well as being able to track support tickets, Ultimate HelpDesk Basic maintains your knowledge base and enables you to generate reports which are all built into a sleek user interface which your customers and staff will enjoy.
Bring your support department into the 21st century with Ultimate HelpDesk Billing, a feature packed web based support application for providing technical assistance and increasing customer satisfaction by eliminating unthreaded emails, phone calls and faxes. As well as being able to track support tickets, Ultimate HelpDesk Billing offers a complete billing system, maintains your knowledge base and enables you to generate reports which are all built into a sleek user interface which your customers and staff will enjoy.
Bring your support department into the 21st century with Ultimate HelpDesk Suite, a feature packed web based support application for providing technical assistance and increasing customer satisfaction by eliminating unthreaded emails, phone calls and faxes. As well as being able to track support tickets, Ultimate HelpDesk Suite offers live customer support, is a complete billing system, maintains your knowledge base and enables you to generate reports which are all built into a sleek user interface which your customers and staff will enjoy.
iHelpDesk is a fully web-based service request/helpdesk software solution. iHelpDesk streamlines communication between your end users and their service providers by eliminating unthreaded emails, phone calls, and faxes. With an official place to enter and manage all work requests, users will become more self sufficient requiring less assistance from a helpdesk operator. Once implemented, users will gain confidence that their work requests will not be lost minimizing the need for redundant requests. iHelpDesk will also provide your organization with ticket anaylsis, real-time Knowledge Base ( will be added soon ), easy to use reports.
Sophisticated eCRM customer support Help Desk. No DLLs,Works with SQL Server, MS Access, and MySQL. Unlimited users & departments, Web based support solution. Representatives can save time, share info & present a polished image, from any online browser. Auto POP3 email polling, intergrated knowledge base, file uploads/downloads,
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