'A step-by-step guide to using this powerful Open Source application in your business.' -Assess your business's CRM requirements, and start using SugarCRM effectively straight away -Covers both the free and commercial versions of SugarCRM – get maximum benefit from the free version before paying for add ons -Your complete guide to SugarCRM implementation – assess your needs, install the software, start using it, train users, integrate with existing systems