GKNHelpdesk solution that aims evaluating, directing, tracking, reporting and restoring the customer tickets which include complaints and requests, strengthens communication between you and your customer, determines standart techniques to meet requests and arises the efficiency of your employees. General Features ; Unlimited department, user and support operator. Viewing related solution from F.A.Q database before sending the ticket. Attaching files to tickets. ASPEMAIL, ASPUPLOAD. ASP, MYSQL. GKNHelpdesk does not require DLL OR ACTIVEX. Free FTP setup.

A simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.

TiNSupport provides you with the ability to have one-to-one conversations with many clients. The client interfaces with a single support person whilst that support person can be having several different conversations. Features of the helpdesk chat application include; 1. HTML formatting 2. Preformated responses 3. The ability to ban chatters 4. The designation of support requests 5. The ability to save conversations 6. Multiple skins 7. The ability to collect and collate web stats using the content management system.

The web based support & knowledgebase solution, for customer service professionals. Representatives can save time, share info, and present a polished image, from their online browsers – inexpensively. * This is NOT just a FAQ system or 'chat' software, but a tool loaded with features for admin agents and that will encourage your visitors to provide feedback without feeling intimidated! And your business saves time and expenses because the multi-level categories and search functions help keep your knowledgebase useful and informative. (Less tickets will be submitted!) * Enable complete communications and information sharing between your support technicians and clients...from anywhere and anytime. (Ticket email notifications are sent out automatically in HTML, and are customizable. But, you can also send emails between agents to keep information flowing.) * Source code, install, support & future upgrade are all included, for only $145.

Sophisticated eCRM customer support Help Desk. No DLLs,Works with SQL Server, MS Access, and MySQL. Unlimited users & departments, Web based support solution. Representatives can save time, share info & present a polished image, from any online browser. Auto POP3 email polling, intergrated knowledge base, file uploads/downloads,

Creates workorders for a IT center. Was designed spacifically for ISDN and T1 installations.

Automated support ticket routing, new XP style menus, client selected skins, PayPal integration, and so much more is available in version 3. ASP email functions are improved with single emailing feature to ensure email list privacy. New announcement functionality with WYSIWYG editor to send out HTML announcents and newsletters. Check out our demo soon!

Supports multiple support persons to answer questions, Supports simutaneous converstions in multiple windows, Quick click insertion of F.A.Q. answers into chats, Supports chat archiving, Secure operation capable, Full featured admin to configure all variables, Admin to search/delete chat archives

This free software is used to quickly log trouble ticket calls. It is designed to be used as a call center but also could easily be used as a help desk “ help desk” application. The software has three primary functions, input new support calls, enter resolutions to existing support calls, organize and access old help desk calls threw the built in knowledge base or archives. Installation is fast and does not require any code modification. The call center software allows you to choose from ether a M.S. Access or MySQL backend database, which is used to store all the data collected in the call center. Minimal configuration is required for the database setup. This software call center help desk software is totally free.

Web Trak is a web based help desk tracking program. It is fully customizable and runs with a Microsoft Access or Microsoft SQL Server database and Internet Information Server. Web Trak v3.0 will be released in early 2004. Purchasing now will give you a free upgrade.