The web based support & knowledgebase solution, for customer service professionals. Representatives can save time, share info, and present a polished image, from their online browsers – inexpensively.
* This is NOT just a FAQ system or 'chat' software, but a tool loaded with features for admin agents and that will encourage your visitors to provide feedback without feeling intimidated! And your business saves time and expenses because the multi-level categories and search functions help keep your knowledgebase useful and informative. (Less tickets will be submitted!)
* Enable complete communications and information sharing between your support technicians and clients...from anywhere and anytime. (Ticket email notifications are sent out automatically in HTML, and are customizable. But, you can also send emails between agents to keep information flowing.)
* Source code, install, support & future upgrade are all included, for only $145.
All these features are included in site settings menu. You can control whether email should be sent or not, enable/disable attachments, define your custom attachment types etc.
Site Settings.
Email Settings.
Ticket Settings.
Attachment Settings.
Admin can view voting report for technician.
Admin can set send emails.
Admin can add/edit and view technicians, can define permissions like admin panel access ,cross technicians tickets support, assign categories etc. News:
you can post news from admin panel based on permission news can be viewed by technician/users.
Knowledge base:
you can create unlimited knowledge base with categories and articles.
This free software is used to quickly log trouble ticket calls. It is designed to be used as a call center but also could easily be used as a help desk “ help desk” application. The software has three primary functions, input new support calls, enter resolutions to existing support calls, organize and access old help desk calls threw the built in knowledge base or archives. Installation is fast and does not require any code modification. The call center software allows you to choose from ether a M.S. Access or MySQL backend database, which is used to store all the data collected in the call center. Minimal configuration is required for the database setup. This software call center help desk software is totally free.
Supports multiple support persons to answer questions, Supports simutaneous converstions in multiple windows, Quick click insertion of F.A.Q. answers into chats, Supports chat archiving, Secure operation capable, Full featured admin to configure all variables, Admin to search/delete chat archives
Connect with your customers and support issues quickly and efficiently with this easy to use, easy to install FREE script. RealLinkASP allows multiple live chat sessions in real time. Chat sessions are logged to the MSQL database, which can be later searched for quality control purposes and knowledgebase like functions. This script is the perfect addition to any help desk, or online sales environment.
A customer management package for webhosts. This script is still in early stages of development. It provides a management interface for webhosts. In development is the admin backend which will allow hosts to modify the choice of servers that clients could be on and various email types. (Currently this must be done by hand in the Access database). You can add customer name, domain, username, password, servername and more.
Web Trak is a web based help desk tracking program. It is fully customizable and runs with a Microsoft Access or Microsoft SQL Server database and Internet Information Server. Web Trak v3.0 will be released in early 2004. Purchasing now will give you a free upgrade.
Sage Support is a web based support system for efficiently managing visitor questions. The ticketing system organizes questions by categories. The knowledge base publishes answers to common questions. Features include unlimited tickets, articles, and staff; email and RSS subscriptions; and 100% fully customizable ASP source.
Liberum Help Desk is a free, web-based application for managing support requests with in a small business or organization. It is written in VB Script/HTML and runs on Windows NT with IIS. Features: Completely web-based, Uses Windows NT authentication, so you don't need to manage another database of users, Allows for better communication between users and support reps where users can view progress on problems and submit additional information, Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported, Easily customizable to fit your needs, and more.