The web based support & knowledgebase solution, for customer service professionals. Representatives can save time, share info, and present a polished image, from their online browsers – inexpensively. * This is NOT just a FAQ system or 'chat' software, but a tool loaded with features for admin agents and that will encourage your visitors to provide feedback without feeling intimidated! And your business saves time and expenses because the multi-level categories and search functions help keep your knowledgebase useful and informative. (Less tickets will be submitted!) * Enable complete communications and information sharing between your support technicians and clients...from anywhere and anytime. (Ticket email notifications are sent out automatically in HTML, and are customizable. But, you can also send emails between agents to keep information flowing.) * Source code, install, support & future upgrade are all included, for only $145.

MagicWay HelpDesk comprises versatile systems that united provide you with numerous options. HelpDesk contains a ticket support system, a search system with a knowledge base, user system, and an administration center. Tickets They represent the core of our whole application. Here customers can report and detail problems that they may be experiencing. Main Features Reference numbers assigned Automatic escalation Customer history Ticket monitoring: Customers and Support personnel are always able to see ticket status A level of expertise can be set for individual technicians insuring that only qualified consultants answer certain questions Customer features: Open a new ticket Preview status of active and resolved tickets Rate ticket solution

Bring your support department into the 21st century with Ultimate HelpDesk Suite, a feature packed web based support application for providing technical assistance and increasing customer satisfaction by eliminating unthreaded emails, phone calls and faxes. As well as being able to track support tickets, Ultimate HelpDesk Suite offers live customer support, is a complete billing system, maintains your knowledge base and enables you to generate reports which are all built into a sleek user interface which your customers and staff will enjoy.

A customer management package for webhosts. This script is still in early stages of development. It provides a management interface for webhosts. In development is the admin backend which will allow hosts to modify the choice of servers that clients could be on and various email types. (Currently this must be done by hand in the Access database). You can add customer name, domain, username, password, servername and more.

iHelpDesk is a fully web-based service request/helpdesk software solution. iHelpDesk streamlines communication between your end users and their service providers by eliminating unthreaded emails, phone calls, and faxes. With an official place to enter and manage all work requests, users will become more self sufficient requiring less assistance from a helpdesk operator. Once implemented, users will gain confidence that their work requests will not be lost minimizing the need for redundant requests. iHelpDesk will also provide your organization with ticket anaylsis, real-time Knowledge Base ( will be added soon ), easy to use reports.

Liberum Help Desk is a free, web-based application for managing support requests with in a small business or organization. It is written in VB Script/HTML and runs on Windows NT with IIS. Features: Completely web-based, Uses Windows NT authentication, so you don't need to manage another database of users, Allows for better communication between users and support reps where users can view progress on problems and submit additional information, Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported, Easily customizable to fit your needs, and more.

A simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.

Work smarter with Online Work Order Suite (OWOS): Professional Edition, the web-based help desk solution. OWOS Pro helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control. Key advantages: easily deployed and configured, extremely short training period enabling seamless introduction of new support staff, flexible licensing and pricing models . Your benefits: incorporate proven Incident Management process based on ITIL and best practices procedures, minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes, align incident management with your business requirements, communication with your customers becomes measurable.

Web based Call Tracking and Help Desk software that helps companies streamline their support processes and provide their customers a higher level of service. Features include automated assignments and notifications, automated e-mail alerts, user customizeable interface, live support chat, creation of tickets from incoming e-mails, knowledge base, advanced administration console and much more at an incredible price.