Web based Call Tracking and Help Desk software that helps companies streamline their support processes and provide their customers a higher level of service. Features include automated assignments and notifications, automated e-mail alerts, user customizeable interface, live support chat, creation of tickets from incoming e-mails, knowledge base, advanced administration console and much more at an incredible price.

The web based support & knowledgebase solution, for customer service professionals. Representatives can save time, share info, and present a polished image, from their online browsers – inexpensively. * This is NOT just a FAQ system or 'chat' software, but a tool loaded with features for admin agents and that will encourage your visitors to provide feedback without feeling intimidated! And your business saves time and expenses because the multi-level categories and search functions help keep your knowledgebase useful and informative. (Less tickets will be submitted!) * Enable complete communications and information sharing between your support technicians and clients...from anywhere and anytime. (Ticket email notifications are sent out automatically in HTML, and are customizable. But, you can also send emails between agents to keep information flowing.) * Source code, install, support & future upgrade are all included, for only $145.

ASPTicket is an ASP/ACCESS support ticket system designed with the web host in mind. Users can submit tickets listed by priority as well as update them. Ticket management is carried out through a browser based back end.

Bring your support department into the 21st century with our Helpdesk Application. Engineers logins, send private messages, printable job lists, job history and much much more

A simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.

Liberum Help Desk is a free, web-based application for managing support requests with in a small business or organization. It is written in VB Script/HTML and runs on Windows NT with IIS. Features: Completely web-based, Uses Windows NT authentication, so you don't need to manage another database of users, Allows for better communication between users and support reps where users can view progress on problems and submit additional information, Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported, Easily customizable to fit your needs, and more.

Bring your support department into the 21st century with Ultimate HelpDesk Billing, a feature packed web based support application for providing technical assistance and increasing customer satisfaction by eliminating unthreaded emails, phone calls and faxes. As well as being able to track support tickets, Ultimate HelpDesk Billing offers a complete billing system, maintains your knowledge base and enables you to generate reports which are all built into a sleek user interface which your customers and staff will enjoy.

Bring your support department into the 21st century with Ultimate HelpDesk Billing, a feature packed web based support application for providing technical assistance and increasing customer satisfaction by eliminating unthreaded emails, phone calls and faxes. As well as being able to track support tickets, Ultimate HelpDesk Billing offers a complete billing system, maintains your knowledge base and enables you to generate reports which are all built into a sleek user interface which your customers and staff will enjoy.

Supports multiple support persons to answer questions, Supports simutaneous converstions in multiple windows, Quick click insertion of F.A.Q. answers into chats, Supports chat archiving, Secure operation capable, Full featured admin to configure all variables, Admin to search/delete chat archives

Web Trak is a web based help desk tracking program. It is fully customizable and runs with a Microsoft Access or Microsoft SQL Server database and Internet Information Server. Web Trak v3.0 will be released in early 2004. Purchasing now will give you a free upgrade.