Enhance your Customer Support immediatly. Handling support inefficiently results in lost customers - without knowing why. This product was developed to offer any sized company an easy, efficient, and cost effective way to handle customer support on your website. You have the ability to add unlimited support techs to the system, unique ticket tracking and post tracking systems, staff ratings et al. Full Statistics for your SupportClient to keep track of posting, activity, customer satisfaction, customer retention, and a lot more.
A multi-user, multi-operator, multi-department live support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor. Other features include referer tracking, page tracking, chat notification, user is typing message, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, and multiple operators.
Marshelp is a powerful and flexible web based help desk that helps a company expand its internet presence by increasing interactivity on its site. The solution is a cost effective method of customer support that resolves, manages and tracks customer sales or service issues on the website without the hassles usually involved in performing such tasks, such as transaction and communication costs, while at the same time allowing customers to get the sales or service support they need as and when they need it.
Omnistar Live is a comprhensive Customer Relationship Management solution that gives you the ability to communicate with anyone coming to your web site in real time. In addition to supporting your clients and site visitors in real time, Omnistar Live also provides help desk trouble ticket tracking and a customizable and searchable knowledge base. The remotely hosted version is $24.95/operator and the installable server version is $99.95/year.
WebSupportLive.Com offers Live chat software as well as Full outsourcing Customer Service Solutions such as Live Chat, Email Management, Virtual Offices and Customer Monitoring. WebSupportLive BizCHAT is a hosted software solution similiar to humanclick/liverperson but at a fraction of their cost.
HumanHelper is a customer service tool for your website that enables web site visitors to directly communicate with your company staff. The visitors on your site can simply click on a HumanHelper button and then will be connected with one of your representatives. You then can assist the web site visitor by providing information, web site links, and even help navigate them through your web site. The HumanHelper solution is provided on an Application Service Provider (ASP) basis.
UserInteract Live Support enables operators the ability to chat directly w/ visitors. Operators can monitor support calls & visitors directly from their monitor screen.
Extensive visitor details:
-Traffic history
-History of support sessions.
Initiate chat sessions (2 types!):
-Force open chat sessions w/ visitors
-Invite visitors to chat
Provide live support on:
-E-mails, auctions, multiple websites
Custom:
-Chat screen logos
-Online/Offline status icons
-Chat greetings
-Canned messages
Lots More! Create an accnt for Free!