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Customer Support

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InfinitySupport: High Quality 24x7 Outsourced Customer and Technical Suppor

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InfinitySupport is the preeminent billing, sales, technical support backbone for web hosting companies providing 24/7 phone/voice, email, helpdesk and live chat, also specializing in software and systems administration. Our founders and staff have been a part of some of the biggest web hosts in the industry and supported tens of thousands of customer domains. We've supported everything from standards such as cpanel on stand alone dedicated servers to proprietary customer control panels on distributed clustered networks. * Domain Name Management - Domain Name Registration, DNS Changes, Registrar Transfers, Name Changes * Server Management & Configuration - Webserver, Database, DNS, Mailserver, FTP * Clients - Email clients(Eudora, Microsoft Outlook Express, Microsoft Outlook 2000, Microsoft Outlook 2002 Netscape Mail, Pegasus Mail) , FTP clients( CuteFTP, WS_FTP LE, Smart FTP, Frontpage Publish) , SSH clients (Putty, Secure Crt, FiSSH Secure Shell Client) * Web Authoring tools - Fro
Platform(s): Linux, Windows Date: Nov, 30 2005
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OneClickChat

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OneClickChat offers a complete online sales and customer service solution for e-commerce web sites, helping organizations to increase their revenue and improve the productivity of the sales and customer service teams. Using OneClickChat, organizations can communicate live with their web site visitors at the right time, converting them into loyal customers and building strong, long-lasting customer relationships. OneClickChat Benefits - Increase your online revenues by chatting with your web site visitors and converting them to loyal customers; - Increase your order sizes by helping your customers find the items they want and cross-selling related products; - Increase your customers loyalty and confidence by showing them that a live operator is just a click away; - Increase your customers satisfaction by offering shorter waiting times and immediate answers to their questions;
Platform(s): Windows Date: Nov, 12 2005
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CRMdesk

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CRMdesk is a web-based help desk software that allows customer support automation through Internet; you will be able to respond to your customer's requests more effectively and will have better success in attracting new customers. The system is deployed as a cost-effective hosted solution, so it won't require big investments. You will never have a headache with all the technical problems like security, reliability and maintenance again.
Platform(s): n/a Date: Nov, 11 2005
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FAQ / Contact Us Page

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Create a free remotely hosted FAQ (Frequently Asked Questions) page for your website that also includes a Contact Us form for users to fill out to ask you questions.
Platform(s): n/a Date: Oct, 22 2005
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livesupporthost - Free live chat help customer support solution

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Our live chat support solution will give the flexibility to give live support for any site. Try now with this. Free version is available for one month. We hope it will give you the best performance and reliability. It is supporting now to install in your own server. And definitely we are now giving the solution to you in a very low price.
Platform(s): Linux, Windows, FreeBSD, Mac OSX, Sun Solaris Date: Sep, 23 2005
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TiNSupport (Remotely Hosted)

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TiNSupport provides you with the ability to have one-to-one conversations with many clients. The client interfaces with a single support person whilst that support person can be having several different conversations. Features of the helpdesk chat application include; 1. HTML formatting 2. Preformated responses 3. The ability to ban chatters 4. The designation of support requests 5. The ability to save conversations 6. Multiple skins
Platform(s): Linux, Windows, FreeBSD, Mac OSX, Sun Solaris Date: Sep, 22 2005
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ARH Live Support Hosting

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Live support hosting for your website, for just $3 per month (introductory offer!) Tons of features, including a modifiable header and footer!
Platform(s): Linux Date: Aug, 14 2005
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GetAHelpdesk.com - Free Customer Support System

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GetAHelpdesk.com is an Online HelpDesk for Customer Support Service with Free service plan. If You have problems with SPAM, Viruses, Emails Bouncing, Spam Filters and unable to support your users effectively, GetAHelpdesk will help You to solve these problems. With GetAHelpdesk You can create your own virtual helpdesk and be able to support your users with the help of your own ticket system. There is no need for email communication but it's an additional option.
Platform(s): Windows Date: Aug, 14 2005
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FREE Hosted Online Help Desk Support Solution

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Get a 100% Free, remotely hosted online help desk customer support solution. Provide a superior level of customer service for your visitors through our web based help desk software. Instead of just letting customers email you with their support requests, why not have them open a support ticket on a professional online help desk. That way you can manage and prioritize your customer support issues to provide a much higher level of customer service. Effective customer relationship management is critical for your website and a having professional online help desk is an integral part of any CRM solution. Best of all web based helpdesk solution only takes a few minutes to get and up running. Create and account, perform some basic configuration, create a link on your website to your online helpdesk and you are ready to go. With unlimited groups, users and a built in message center for your staff its easy to organize, prioritize, coordinate and execute on time critical customer support issues. Remember happy visitors are repeat visitors. Not running an ecommerce website? No problem, our online help desk software is great for any website, whether you just want to have a SPAM free way to communicate with your visitors or you want to provide professional after sales support, HelpDeskEngine makes it easy and very affordable.
Platform(s): Linux, Windows, FreeBSD, Mac OSX, Sun Solaris Date: Aug, 11 2005
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Hits: 815

ProvideSupport: Customer Support Chat and Monitoring

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ProvideSupport is an online service that allows you to chat with your website visitors, enabling you to give instant online customer support and proactively sell your product. This web-hosted system means you don’t have to worry about server capacity, bandwidth usage, system upgrades and other issues. An optional web-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 128-bit SSL encryption and features visitor monitoring with geographic location identification, proactive chat, operator-to-operator chats, and automatic chat transcript emailing. Very easy to set up -just paste a small HTML snippet into your web page source code. No plug-ins or software installation required on customer’s side. Fully customizable. No setup fee, no contracts, and no hidden costs.
Platform(s): Windows Date: Jul, 19 2005
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Amount: 57
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